01Project as the lede, not the workshop story
Most craft sites lead with founder narrative. Architects don't care — they need to see the work first. Hartland leads with four projects, captioned with location, year, and joinery type. Founder story sits below.
02Materials as a section, not a Pinterest board
Workshops at this price point treat materials as background — 'we use oak'. Hartland's materials section names cooperatives, kilns, and provenance. Architects spec from this page.
03Lead times stated, in weeks
Every premium workshop quietly hides their lead times. Hartland states them on the homepage: '14 weeks. Booked through November.' Filters out clients who need next month, signals confidence about the queue.
04Brief form, not contact form
Standard contact forms get spam. The Hartland enquiry asks for a paragraph, a Pinterest board, or architect's drawings. Real briefs come through; tyre-kickers bounce.